Caution – Warning – Caution

Please read the following Terms and Conditions for Rent Recovery Service.

Debt collection (whether actively contacting a debtor or reporting delinquencies) is a serious endeavor. Mistakenly, carelessly, negligently, wrongfully, and/or intentionally attempting to collect, collecting or reporting a debt that is not valid or recognized under the law can carry serious legal penalties. Rent Recovery Service may not be used to harass, threaten or frighten people.

It is your responsibility to confirm that the debt is valid and is recognized under the law before proceeding. Rent Recovery Service must rely upon the accuracy and validity of the information you provide. Rent Recovery Service cannot provide legal advice. Rent Recovery Service cannot, and does not, evaluate or investigate the information you provide to determine whether a debt is valid and recognized under the law. Rent Recovery Service reserves the right to decline services regarding any debt it deems inappropriate, inaccurate, and invalid. If you have any questions regarding the accuracy or validity of a debt you are seeking to collect or report, you should immediately consult an attorney.

Rent Recovery Service may not be used in conjunction with any legal action. This means if any legal action is currently pending or unresolved, the account may not be placed with Rent Recovery Service until the pending or unresolved legal action is ajudicated. If the account is already with Rent Recovery Service and legal action arises, the account must be immediately closed with Rent Recovery Service. If Rent Recovery Service learns of a violation of these terms, Rent Recovery Service has the right to close the account immediately without notice to you.

Rent Recovery Service reserves the right to close any account and cease any and all collection efforts, temporarily or permanently, without prior notice to creditor, if it is determined that a viable threat of litigation or actual litigation is contemplated by a debtor or third party such as local, state or federal authorities. No refund will be offered for an account closed by Rent Recovery Service. For an account to qualify for a refund it must be closed by the creditor prior to 4PM Pacific Standard Time on the same business day it was created and prior to any collection activity occurring. Collection activity includes but is not limited to: collection letters, bureau reporting, call center, inbound collection calls from the debtor, and any activity notes in the debtor history indicating collection has begun on the account. If an account is closed prior to all collection activites having been completed, no refund in whole or part will be provided. “Buy Accounts in Advance” or any advance purchase of account credits are non-refundable, are valid until used, and do not expire.


Rent Recovery Service is not a collection agency. Rent Recovery Service contracts with nationwide, licensed and bonded collection agencies to perform all collection activities. No collection activities at any time are ever provided directly by Rent Recovery Service. Rent Recovery Service partners with full service collection agencies that actively participate in the collection process in a meaningful way. Their involvement with the debtor, negotiation of the debt, follow-up with the debtor and/or the creditor is part of their effort to help resolve the account. In the event of a dispute, the collection agency assigned to your account will take an active roll in the negotiation and resolution of said dispute.

Rent Recovery Service connects creditors with debt collection agencies for collection services only for debts arising from: (1) a dishonored check, (2) a court judgment in your favor, or (3) the failure to pay for a service or product provided by you or your company. Rent Recovery Service’s debt collection agencies will provide collection services for delinquent debts only. In the event that verification is requested, you agree to provide to Rent Recovery Service and/or the collection agency performing the collection activity with proof of the debt in the form of (1) a dishonored check, (2) a judgment, or (3) the an invoice for the service or product. In the event you fail to provide verification of a debt within 10 days of a request therefore, all collection services with regard to that debt will immediately cease. No refund will be provided for an account or debt where collection activity has ceased.

In the event that you receive a notice that a debt is disputed, you are required to immediately notify Rent Recovery Service. In the event that Rent Recovery Service receives notice that a debt is disputed, notification of the dispute will be forwarded to you and to any credit bureaus to which Rent Recovery Service has reported the debt. Upon receipt of a notice of disputed account from Rent Recovery Service you will be asked to provide substantiation of the debt within five (5) business days. In the event reasonable substantiation is not received in a timely manner the account will be closed and, if applicable, reported to the appropriate credit bureaus. No refund will be provided for an account or debt when an account has been closed due to lack of proof of debt in a timely manner.

In the event that you receive a notice that a debt is now in bankruptcy, you are required to immediately notify Rent Recovery Service. Any debt included in bankruptcy will be closed by Rent Recovery Service. Rent Recovery Service does not collect or manage accounts included in a bankruptcy filing. The account will be reopened, free of charge, if Rent Recovery Service is notified the debtor(s) are dismissed. If the debt is discharged it is no longer collectable. Should you have any questions regarding the bankruptcy filing of your debtor, please contact an attorney.

In the event a debt is reported to one or more credit bureaus, the following additional conditions apply:

  • Your debt may remain on the debtor’s credit report for as long as seven (7) years – possibly longer if it is a judgment.
  • This may negatively impact the debtor’s ability to arrange for credit and obtain employment in the future.
  • If the debtor files a formal dispute with a credit bureau or with Rent Recovery Service, the status of the debt will be reflected as “disputed”.
  • You are retaining Rent Recovery Service to exclusive manage and assign this debt to a collection agency as it sees fit and will not assign, refer, sell, or in any way transfer the rights to collect this debt to any other collection agency, attorney, law firm, or other entity or individual without first canceling your agreement with Rent Recovery Service . Exclusivity is to prevent the same debt from being reported against the same debtor at the same time by more than one collection agency. You may cancel the agreement with Rent Recovery Service at any time.

By using this site, you acknowledge and agree that you are providing accurate information about a valid debt recognized under the law, and will indemnify, defend and hold harmless Rent Recovery Service in connection with any claim or proceeding arising or relating from the information you provide.

Additionally, in the event any litigation arises from or is a result of the use of this website, creditor will indemnify, defend and hold harmless Rent Recovery Service and its affiliates, divisions, subsidiaries, officers and employees. This shall include, but not be limited to, litigation or threats of litigation arising from claims made by debtors and/or local, state or federal authorities regarding misinformation provided by creditors, collection agency licensing regulations, debtor claims of offset against creditors and inaccurate or fraudulent information provided by creditors, intentionally or not intentionally.

In the event the flat fee collection methods offered through the Rent Recovery Service website do not resolve the account(s) satisfactorily, you have the option of placing the debt on a contingency fee basis through one of our debt collection agency partners.

By registering with Rent Recovery Service you agree to receive emails communications regarding our services. If you do not wish to receive email newsletters from us you may change your “Email Preferences” found under “My Account” once you are logged in. Email communications for receipts, transactions, debtor disputes, credit bureau reporting, account aging, and other matters relating to accounts placed with Rent Recovery Service cannot be opted out as they are essential to the debt collection process. Rent Recovery Service does not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.